Video Buffering or stuttering?
Are you experiencing buffing or a choppy video? Follow these instructions:
- Check your internet speed:
Run a speed test on your device to ensure you have a strong, stable connection. A speed of at least 5 mbps is recommended for smooth HD streaming.
- Reduce network usage:
Close other apps or devices that may be using a lot of bandwidth, such as downloads or online gaming.
- Lower the video quality:
You are able to manually adjust the video quality settings within the player. Switching to a lower resolution, like 720p, can help if your internet speed is limited.
- Contact your internet provider
If you have followed all the steps above and are still experiencing technical issues, there may be a more specific issue. Please contact your internet provider.